I bought a pair of mules at last years Mid Devon Show. At the time my choice of shade was not available so I took home a pair in a colour I was not completely happy with. After keeping them for a YEAR in the box in my wardrobe I returned them at this years show and explained the reason. Without hesitation or question they were exchanged for the exact colour I was seeking the year before, without charge or fuss! I can only say what a joy it is to be treated in such a friendly, obliging way by such a great family team.